Orders are processed within 2–3 business days. Personalised pieces may require an additional 1–2 business days before dispatch.

Delivery times are calculated from dispatch, not from the date your order is placed. If you select Next Day Delivery, your order will be sent using a next-day service once it is ready for dispatch.

Standard UK delivery typically takes 3–5 business days after dispatch. International delivery times vary by destination and may take longer.

Yes. We offer complimentary engraving on selected jewellery pieces. You can choose to follow our template, designed with The Control of Dogs Order 1992 in mind, or add your own name, date, contact details or message.

Please check all engraving details carefully before placing your order. Personalised and bespoke pieces cannot normally be returned or exchanged if you simply change your mind. This does not affect your statutory rights if an item is faulty, damaged, not as described, or if we have made an error with your engraving.

If the engraving reflects the information submitted with your order, we are unable to accept a return on the basis of an error in the details provided.

WHAT IS YOUR RETURN POLICY?

We hope you love your House of Hades piece, but if you change your mind, you have 14 days from receiving your order to let us know you would like to make a return. You then have a further 14 days to return the item to us.

Items must be returned their original and unused condition, with any tags and original packaging.

Personalised or bespoke pieces, including engraved jewellery, cannot be returned or exchanged if you change your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described. Please see our Personalisation section above for more information.

Every House of Hades piece arrives carefully wrapped in our signature packaging, ready to give or receive. For this reason, we do not offer additional gift wrapping.

Jewellery pieces arrive in a signature House of Hades box with a Reflection Card.

Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your parcel.

Our pieces are made from carefully selected materials, but we do not describe them as hypoallergenic as individual sensitivities can vary.

Full material information can be found on each product page. If your pet has a known sensitivity or allergy, we recommend checking the materials carefully before purchasing.

If you have any specific concerns or questions, don't hesitate to reach out to us!

Yes, we ship to selected international destinations. Shipping rates and estimated delivery times are calculated at checkout.

International orders may be subject to local customs duties, taxes or import fees. Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

Once an order is placed, we begin processing it right away to ensure quick delivery. If you wish to change or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request before it’s shipped.

If your item is damaged upon arrival, please contact us immediately with photographic evidence, and we will work with you to resolve the issue, either by offering a replacement or issuing a refund.

Each material has its own care requirements. Please visit our Product Care page for full cleaning, care and storage guidance.