Shipping policy

Shipping Policy

Thank you for shopping with House of Hades. We are committed to ensuring that your order arrives in perfect condition and in a timely manner. Please read our shipping policy below for details on how we process, ship, and deliver your orders.

Processing Time: All orders are processed within 2–3 business days, excluding weekends and public holidays. Personalised pieces may require an additional 1–2 business days before dispatch. Once your order has been dispatched, you will receive an email confirmation with tracking details.

Shipping Rates and Delivery Estimates: Available shipping options, costs and estimated delivery times will be displayed at checkout based on your order and delivery destination. Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions and public holidays.

International Shipping: We offer international shipping to select countries. Shipping options, costs and estimated delivery times vary by destination and will be displayed at checkout. International orders may be subject to import duties, taxes and customs charges imposed by the destination country. Where these charges are not collected at checkout, they are the responsibility of the recipient.

Order Tracking: Once your order has been shipped, we will send you an email with tracking information so you can keep an eye on its journey. You can track your parcel through the provided tracking link.

Shipping Delays: While we make every effort to ship your order promptly, occasionally there may be delays due to factors such as courier issues, weather disruptions or public holidays. If you experience a delay with your order, please contact us and we will do our best to assist.

Lost or Damaged Items: If your order arrives damaged, or has not arrived within the expected delivery timeframe, please contact us as soon as possible at customerservice@houseofhades.uk. If an item arrives damaged, please retain the item and its original packaging and, where possible, provide photographs so that we can investigate with the carrier. This does not affect your statutory rights.

Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be amended once an order has been processed or dispatched.

Returns and Refunds: For information about returns, exchanges and refunds, please see our Returns & Refunds Policy.